Since Mindworks was established, we have been capturing feedback from children and young people, and their families. We have developed this page as an online library to access some of the key themes, to make views and experiences more accessible to staff.
We hope this will support awareness about experiences, and easier access to information when undertaking projects, quality improvement and informing long term plans.
For updates on how we are responding to feedback please visit Mindworks Feedback Loop Website Page and read the Mindworks Newsletters.
👂Mindworks Experience of Service Questions
Communications and information
Information Sharing, Confidentiality
Games, activities and fidgets in sessions
Emotional based school non attendance (EBSNA)
This feedback comes from a wide range of sources, from ‘Action Cards’, Mindworks Experience of Service questionnaires (ESQ), discussions with young people and families locally, and national reports and research.
Action cards: are created when a piece of feedback has been received 4+ times) which means we must respond, and regularly track our progress.
Action cards originated from young people's participation groups ran by Surrey county council ('Surrey Youth Voice', ran by their User Voice & Participation Team), later adopted by Family Voice Surrey parent carer forum.
The process means that they can raise 'Action Cards' with services in Surrey to challenge, clarify or develop work. We have increasingly adopted this process in Mindworks, and created a central cross partner group (Partner Action Card Group for CYP EWMH) who review, discuss and agree how best to respond to action cards raised, which also includes a representative from Amplify, our youth shadow leadership board and a parent/carer from Family Voice Surrey.
Mindworks ‘ESQs’: a set of nine End of Service Questions (ESQs) asked in the form of a questionnaire at the end of support. This is analysed quarterly.