“We want to know we haven’t been forgotten.”

Action cards:

• CYPF would like increased and more consistent check-ins whilst waiting for support
• CYPF would like to receive confirmation of waiting times so they know what to expect
• CYPF would like to be provided with specific information with what they can access whilst waiting for support and self-help
• CYPF want to be able to track requests for support and know where they are in the system easily

This slide deck about ‘Waiting Well’ attempts to bring together current known feedback about letters/information sent to CYP whilst waiting for support.